Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a tigoals888 account, including how your wallet transactions via DANA, OVO, and GoPay are handled. Access and eligibility depend on local law and are available only where permitted in your region.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyIndonesia-region eligibility
tigoals888 Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Account Security and Policy Handling

We handle your account data and wallet information with clear internal controls. These are the four areas that most affect your day-to-day account use under these terms.

Wallet Data Handling

Your DANA, OVO or GoPay wallet number is stored only to process deposits and withdrawals. It is never shared with third parties outside of payment processing.

Account Security

We use SSL encryption on all account pages. If you suspect unauthorised access, use the account lock option in settings and contact support immediately via live chat.

Data Retention

Transaction records are retained for the period required by applicable regulations. You can request a summary of your deposit and withdrawal history from account support.

Terms Change Requests

If you disagree with a terms update, you may close your account and withdraw your balance before the update takes effect. Contact support to initiate that process.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if a wallet transaction dispute arises — whether through DANA, OVO, or GoPay — our account support team handles those queries directly. We aim to respond to all written queries with a clear resolution path, not a form letter.

Live Chat Reach the support team directly through the live chat window in your account dashboard. Available for wallet queries, account access issues and terms clarifications.
Email Support Send detailed terms or transaction queries to our support email. Include your registered wallet number — DANA, OVO or GoPay — so we can pull your account details quickly.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet verification steps and what happens when a withdrawal is held for review.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — especially around wallet deposits, withdrawals and account access.

Yes. The same account terms apply regardless of which e-wallet you use. Deposit confirmation steps and withdrawal verification rules are consistent across DANA, OVO and GoPay.

We may suspend or close the account and withhold any balance under investigation. You will be notified via the contact details on your account before any final action is taken.

No. Each wallet number — GoPay, DANA or OVO — must be linked to one account only. Multiple accounts sharing the same wallet number will be flagged and reviewed under our duplicate-account policy.

Contact account support via live chat or email and ask for a transaction summary. Include your registered wallet number and the date range you need covered.

Do not send a second transfer. Contact support immediately with your wallet transaction reference. Our team will trace the deposit and resolve it or initiate a return to your wallet.

Service availability and eligibility depend on local law and the region you access from. These core account terms apply where the platform is available under applicable local regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.